Customer Service Representative/TeleCallers.

The Profile

Roaring Twentie isin discussions with various Service Providers, Exhibitionists & Event Organizers who are looking to hire part time staff to support their operations on a project need to know basis.

The Role

 Customer Service Representative/TeleCallers.

• Open and maintain customer accounts by recording account information.
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; escalating the matter to immediate supervisor/manager if the problem is unresolved.
• Maintain financial accounts by processing customer adjustments.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related resultsas needed.
• Manage large amounts of incoming calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools/policies.
• Meet personal/team sales targets and call handling quotas.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.